Overview
Call Center Representative Job in Dubai, The Brand Star Portal company announced a job as a call center representative. You will answer client questions, resolve difficulties, and deliver excellent customer service over the phone or via email/instant messaging. Your responsibilities will include answering and reacting to consumer calls, resolving complaints, and reporting complicated situations to managers. You will also be responsible for fulfilling sales objectives, turning leads into sales, and keeping accurate records of client contacts. A high school graduation and basic computer skills are usually necessary, with previous customer service experience desired. Success in this profession requires strong communication, problem-solving, and multitasking abilities.
Job Detail
- Job Location: Dubai, United Arab Emirates
- Company Industry: Call Centers & Customer Care Outsourcing
- Job Role: Customer Service and Call Center
- Employment Type: Full-Time Employee
- APPLY: Click Here
Job Description
- It is important to manage both incoming and outgoing calls promptly.
- Determine what the demands of the consumers are, present clear information, investigate every problem, and provide answers and/or alternatives.
- It is important to give the client information about our goods and to generate leads utilizing the appropriate lead type.
- Engage in communication that is both fluent and engaging to develop relationships that will provide good results.
- Utilizing the call center database of the organization efficiently will allow you to back up all of the call history records.
- By decreasing the amount of time that customers have to wait for a call and providing a pleasant telephone conversation, you may increase customer satisfaction.
Skills
- Previous experience working in a supervisory or customer service capacity.
- Possessing fluency in spoken language in addition to being proficient in operating the many features of the telephone.
- An enthusiastic person who is capable of juggling numerous tasks at the same time while also responding to a call.
- Proficient grasp of computer technologies and fundamental operations to carry out the duties that have been allocated effectively.
- A strong knowledge of efficient negotiating techniques and the ability to articulate all of the advantages of a product or service are both desirable qualities.
- By working on constructive comments, demonstrating a willingness to innovate and improve the work product that is already being produced.
Preferred Candidate
How to Apply
Please ensure that you complete these procedures to submit your application for the job of Call Center Representative at Brand Star Portal:
- Click on the ‘APPLY’ link: You may submit your information by clicking on the ‘APPLY’ link, which will take you to the application form or portal where you can enter your information.
- Complete the application form as follows: Please ensure that you provide all of the needed information, including your personal data, educational history, and job experience, accurately.
- Upload Your Resume: Include your most current CV, which should emphasize your experience and abilities that are relevant to the position.
- Please Send in Your Application: Examine all of the information that you have supplied, and then send in your application via the portal.
- Follow-up: In the event that you do not get a response within a few weeks, you might think about contacting the human resources department of the firm to inquire about the current status of your application.
Conclusion
The work of a call Representative at Brand Star Portal provides an exciting chance to interact with customers, find solutions to problems, and make a contribution to the achievement of sales and customer satisfaction milestones. Individuals who are proactive, versatile, and ready to succeed in a fast-paced workplace are required for this role, which places a significant emphasis on good communication, problem-solving, and multitasking abilities. If you possess the necessary credentials and are passionate about providing outstanding customer service, this position can be a perfect match for you.
FAQs
Q1. What are the qualities required for this employment?
You are expected to have a high school graduation as well as fundamental computer abilities. It is preferable to have previous experience working with customers.
Q2. As a call center representative at Brand Star Portal, what are the primary duties that they are responsible for?
The management of incoming and outgoing calls, the resolution of customer complaints, the achievement of sales goals, and the maintenance of correct records are among the most important roles.
Q3. Which talents are necessary for success in this position?
It is vital to possess strong communication skills, the ability to solve problems, the ability to multitask, and expertise in computer operations. In addition, having experience in managerial and customer service jobs is very advantageous.
Q4. The job is situated in what location?
You will be headquartered in Dubai, which is located in the United Arab Emirates.
Q5. What is the normal timetable for working hours?
The role is full-time; nevertheless, the precise work hours or shifts may be different from one another. During the application or interview process, you must verify the specifics of the timetable.
About Company:
To assist businesses in enhancing their brand visibility, Brand Star Portal is a cutting-edge digital agency that provides exhaustive solutions. They employ technology to promote company development via strategic branding, lead generation, and customer interaction. They emphasize innovation and creativity as the driving forces behind their business success. The knowledgeable members of their team assist businesses in establishing a powerful online presence, constructing a brand identity, and cultivating connections with customers. Through the use of the potential of digital transformation, the Brand Star Portal gives companies the ability to distinguish themselves in a competitive market and achieve success over the long term.
